Made to Measure Specialist, Harrods
- Post Date:October 10, 2019
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- Salary £33,000Location Harrods, KnightsbridgeTerm Full Time / Permanent
The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.
As a Made to Measure in-store specialist you will be part of a busy, dynamic environment that provides you with the opportunities to seek and delight customers through highly defined technical MTM skills to enable you to achieve sales targets and KPIs, enabling you to build your trust as a Zegna Brand Ambassador.
Among the values that we share with our customers and co-workers the Zegna MTM Specialist demonstrates the confidence, sincerity and ability to understand the needs and desires of those who turn to them for the highest quality of styling service. With the help of the Zegna MTM Specialist our customers understand the true meaning of Italian style, tradition and hospitality by providing an exclusive unique and personal shopping experience
How You Will Contribute
Customer Understanding & Engagement
Provide Memorable Luxury Customer Service Experience By
- Conveying a brand messages and values through storytelling to create an emotional connection and promote brand loyalty and leverage “Zegna Stories” to support and enhance the selling ceremony;
- Guaranteeing Selling Flow execution to understand the client and build intimate knowledge of preferences, contact information, and lifestyle to develop customer profiles;
- Demonstrating agility in responding to different customer types, using flexibility in conversational style and approach;
- Offer personalized service as part of the Zegna experience, to meet the customer’s current and future needs demonstrating basic understanding of Made-to-Measure and the ability to introduce and promote it through a sophisticated selling flow.
- Promote Zegna Made-to-Measure service as part of the selling experience to meet the customer’s current and/or future needs
- Drive and maximize sales performance to consistently achieve individual sales target while ensuring a luxury customer experience;
- Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager;
- Propose service, MTM, RTW products; visual and operational improvements that assist the team to achieve and overcome selling challenges.
- Actively communicate customer, product and other store information to the broader store team to ensure customer and business needs are met Role model good team work to enhance the overall team moral to create an enthusiastic and engaged salesforce environment.
- Adhere to Zegna store operations and time and attendance policies and standards.
Made To Measure Requirements
- Promote the MTM products and services in store with particular attention to the MTM selling ceremony
- To be able to provide a professional fitting including; Taking accurate measurements, to understand the clients body type and the effect certain alterations can have, to be in line with the Zegna MTM guideline and to be able to build a personal yet professional working relationship with all clientele.
- To review all data inserted and recorded making sure it is correct and efficient.
To be able to understand and work within the method of Business Development in both retaining current MTM Business as well as creating incremental MTM Business. To be Able to run a successful and smooth back of house in relation to the MTM business.