Sales Assistant - Luxury Watches (Bicester Village)

  • Post Date:September 25, 2019
  • Apply Before: October 31, 2019
  • Views 105
0 Applications
  • Term Full Time / Permanent
Bicester Village, 50 Pingle Dr, Bicester OX26 6WD, UK
Job Description

With its very own place among luxury watch brands and an exclusive ‘stronghold’ of technical watches specifically chronographs. A longstanding partner of aviation, a field where reliability and precision play a vital role, the brand has always devoted premier importance to the quality of its products, designed to withstand intensive use in the most challenging conditions.

We seek a Sales Assistant with specific technical watch expertise and proven sales ability to join our clients new Store in Bicester Village. Suitable candidates will speak fluent Mandarin have a natural passion and keen interest in luxury watches, previous exposure to luxury watch sales, excellent customer service & clienteling ability, as well as detailed market knowledge.

Responsibilities

  • To deliver world-class client experiences in a dynamic environment and actively strengthen client relationships.
  • Further, to work as an integral, supportive and inspirational team member to deliver an unsurpassed team service culture.
  • To support Boutique Management in achieving business objectives.
  • To perform with professional integrity and represent the brand as an Ambassador.
  • Consistently deliver superior customer service and after-sales support to increase and retain customer loyalty
  • Meet sales and CRM expectations and targets
  • Reorder merchandise and customer orders as required
  • Apply and maintain visual merchandising guidelines
  • Ensure boutique standards are optimally maintained at all times including cleanliness and presentation
  • Actively contribute to a motivated team spirit and positive morale at all times by working ‘as-one’
  • Proactively apply CRM objectives to retain and develop existing and potential clients
  • Capture meaningful customer data to build professional relationships and personalise future client development opportunities
  • Attend ad-hoc client and company events
  • Support regular inventories in liaison with Boutique Management
  • Extend product knowledge through proactive research and attending company training seminars
  • Maintain back of house stock storage organisation in line with company guidelines
  • Assist the Boutique Management to uphold and maintain health and safety requirements
  • Respond and resolve customer concerns in a professional and empathetic manner, seeking the support of the Boutique Store Manager or Deputy Store Manager where required
  • Proactively follow industry news, technology and key market competitors
  • Any other ad hoc duties and responsibilities requested by Boutique Management that arise on a day to day basis or over a period of time that falls in the remit of the Sales Assistant

Requirements

  • Previous sales luxury experience, preferably in the luxury watch industry
  • Fluent Mandarin Speaker
  • Personalised customer service
  • Professional verbal and written communication
  • Consistent sales performance
  • Ability to build and maintain strong relationships
  • Attention to detail and accuracy
  • Organisational skills
  • Ability to relate to different cultures
  • Market knowledge and a natural keen driven interest for luxury timepieces
  • Computer literate

Desirable

  • Immediate starters or short notice periods desirable
  • Availability to interview asap